Voifinity was envisioned as a cloud-hosted business phone solution — offering companies a unified platform for calls, video, and messaging, with enterprise-grade features and remote management capabilities.
The goal was to replace costly, outdated PBX systems with a flexible, scalable, and easy-to-deploy alternative — while also enabling integration with other business tools like CRMs and billing platforms.
Businesses needed a modern communications system that could scale with their operations, support flexible work environments, and provide advanced call handling without the complexity or overhead of legacy phone systems.
Traditional on-premise telephony couldn’t deliver the required level of integration, mobility, or visibility. There was also growing demand for analytics, scheduling, and customer routing intelligence — which most conventional systems lacked.
DistCoTech developed Voifinity, a fully cloud-native business telephony and contact center platform.
The solution included:
- A powerful, web-based PBX system for voice and video communication
- Call recording, call routing, IVR trees, and voicemail
- Call forwarding, business hours logic, and missed call alerts
- Music on hold, call logs, blacklisting, and warm transfers
- Integrated analytics and real-time dashboards
Voifinity was then expanded into a full Contact Center solution, supporting:
- Skill-based routing
- Queue management and callback options
- Live supervisor tools (Couch, Monitor & Barge)
- CRM integration
- Omnichannel routing and historical reporting
The Voifinity platform provides:
- Cloud-based infrastructure with remote setup and management
- HD voice quality for both local and international calls
- Full PBX and Contact Center functionality
- Centralized dashboards for admins and supervisors
- Seamless integration with business systems like CRMs and billing tools
The solution enables businesses to support remote teams, streamline communication workflows, and improve customer experience without the cost or rigidity of legacy systems.
Asterisk, Twilio, Stripe, PXPay, Xero, SIP, HD Voice, IVR, VoIP, Omnichannel Routing, Call Analytics